To fully reset progress, please create a new Bunpo account. To access your subscription from the new account, check that the device is logged into the relevant Play Store or App Store account (if applicable) and then:

1. Tap any locked item to bring up the pop-up subscription screen.
2. Find the "Restore Purchase" button. (The text might be small.)
3. Tap that button to restore the subscription.
4. If this did not work for you, then please send us an email from within the app: Profile > Setting > Support > Bug Report. Thank you!